Page 23 - Care Delivery System Colition
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We reached out first to our patients from these areas by MyChart to give them access to scheduling the quickest, but recognized that these groups require more robust interventions since traditional, technology-based solutions are not as effective. We put in place additional outreach activities with the following criteria as a guide: unstable housing, using the housing stability index score in EPIC; Limited English Proficiency (LEP), self-identified in EPIC as “preferred language”; target languages including Spanish and Somali, which represent 83% of all LEP patients; the clinical risk score, using our Hierarchical Condition Category (HCC) score; and tiering, which targets groups in our high and extreme risk tiers.
COMMUNICATION OUTREACH ACTIVITIES HAVE INCLUDED:
• Emails and text messages in English, Spanish, and Somali
• Live and automated phone calls in English, Spanish, and Somali, with the opportunity to connect to an operator to schedule an appointment or ask questions
• Social media
• Personal calls from providers to patient panels
• Personal calls from Somali- and Spanish-speaking providers and care team members
• Personal calls from interpreters to Somali and Spanish patients
• Personal calls from our Connection Center and/or Telehealth staff
• Personal USPS letter in various languages
TO FULFILL OUR SHARED COMMITMENT TO VACCINE EQUITY,
WE ALSO ARE COLLABORATING WITH THE STATE, COUNTY, AND COMMUNITY PARTNERS TO OFFER ON-SITE VACCINATION CLINICS THAT MEET OUR COMMUNITIES WHERE THEY ARE.
RECENT EXAMPLES INCLUDE:
• Partnering with a North Minneapolis church serving local residents
• Partnering with Hennepin County Community Health and Minneapolis Public Health to vaccinate residents and staff of assisted living facilities, educators, unaffiliated healthcare workers, and emergency responders
• Partnering with Hennepin County Community Health to vaccinate persons who are currently incarcerated
• Partnering with Healthcare for the Homeless and MDH to vaccinate persons living in shelters
• Partnering with Minneapolis Public Housing to vaccinate public housing residents
• Partnering with St Anthony Village School System, UCare, and Healthfair 11 to independently stand up a community site to vaccinate unaffiliated healthcare workers and educators
EQUITABLE COVID-19 VACCINE DISTRIBUTION STRATEGIES | 23
   














































































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